Privacy Policy
1. Contact Information
- Business Name: Ola Moving
- Address: 221 River St, Office 9165, Hoboken, NJ 07030
- Website: olamoving.com
- Privacy Contact: info@olamoving.com
2. Information We Collect
We collect information you actively and voluntarily provide to us when you request a quote, schedule services, or communicate with us through forms, calls, or text messages. This Personal Information (PI) includes:
- Contact/Identifiers: Your full name, email address, phone number, and physical addresses (current and future moving locations).
- Service Details: Details of your moving request (date, size of home, inventory, specific service needs).
- Communication Content: Recordings of customer service calls and the content of your text messages (SMS/MMS).
3. How We Use Your Information
We use the collected PI for the following business purposes:
- Service Provision. To create your service estimate, schedule your move, coordinate logistics, and provide the moving services you requested.
- Communication. To communicate with you regarding your quote, service appointments, payment, and to respond to customer support inquiries via phone or text (SMS/MMS).
- Marketing & Improvement. To send you promotional information about our services and special offers. We also use data to analyze and improve our services and communication effectiveness.
- Legal Compliance. To verify your identity, prevent fraud, and comply with all applicable legal and regulatory requirements (e.g., NJ moving regulations).
4. SMS/MMS TEXT MESSAGE DATA POLICY (TCR Compliance)
This section outlines our strict policy regarding data collected through text messaging, ensuring compliance with carrier rules (The Campaign Registry – TCR).
Consent: When you provide your phone number to us (via a web form, verbally, or text message), you provide express written consent to receive recurring non-marketing and potentially future marketing text messages from Ola Moving regarding your service, appointment status, and service updates. Message and data rates may apply. Messaging frequency will vary.
Non-Disclosure of SMS Data.
Your phone number and your explicit SMS opt-in consent will never be shared, sold, rented, or otherwise disclosed to any third party, affiliate, or business partner for the purpose of allowing them to send you marketing messages.
This information will remain confidential and is used solely by Ola Moving to communicate with you about our services as defined in your opt-in agreement.
Opt-Out: You can cancel the SMS service at any time. Text “STOP” to the phone number you received messages from. After you send the message “STOP,” we will send you one final confirmation text message. For assistance, text “HELP” or contact us at info@olamoving.com.
5. How We Share Your Information
We share your Personal Information only in the following limited circumstances:
- Service Providers: We share necessary PI (Name, Address, Phone) with trusted third-party service providers who assist us in operating our business, such as dispatch software, Google Ads (for marketing optimization), and accounting services. These parties are prohibited from using your PI for any purpose other than providing services to Ola Moving.
- Legal Obligation: When required by law, such as in response to a subpoena or legal process.
- Business Transfer: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
6. Your Rights
You have the right to request access to the Personal Information we hold about you and to request correction or deletion of that information. Please submit any such requests to info@olamoving.com.