Terms & Conditions
Effective Date: October 30, 2025
1. Acceptance of Terms
By accessing, browsing, or otherwise using the website located at olamoving.com (the “Site”) or by requesting, reserving, or purchasing moving services from Ola Moving (“the Company,” “we,” “us”), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions (“Terms”). If you do not agree to these Terms, you must not use the Site or engage our services.
2. Services, Quotes, and Payment Terms
2.1 Service Model (Hourly Rate)
All services are provided on an hourly rate basis, subject to a 3-hour minimum charge. The time charged begins when our representatives leave the Company’s dispatch location and ends when they return to the dispatch location, or when the move is complete, whichever is later.
2.2 Estimates and Pricing
Non-Binding Quote: Any quote provided online, over the phone, or via email is a non-binding estimate based solely on the information you provide. The final cost may be higher or lower than the estimate based on the actual time taken, access difficulties, additional items moved, or other unforeseen factors.
Minimum Charge: All services are subject to the 3-hour minimum charge.
Additional Time: Time exceeding the estimated service period will be billed in [e.g., 15-minute increments] at the agreed-upon hourly rate.
2.3 Deposit and Payment
Deposit: A non-refundable deposit of [State your deposit amount or percentage] may be required to reserve your moving date and time.
Final Payment: The final bill for all services rendered, including all hours and additional charges, is due and payable upon completion of the services at the destination address. We do not extend credit. Payment must be made via [List accepted payment methods: Cash, Credit Card, Certified Check, etc.].
2.4 Cancellation and Rescheduling
Notice Period: You must notify the Company in writing of any cancellation or rescheduling request at least [e.g., 72 hours] prior to the scheduled service date.
Fees: Cancellations made with less than [e.g., 72 hours] notice will result in the forfeiture of the entire deposit. Rescheduling requests made within the penalty window may also result in deposit forfeiture or an administrative fee.
3. Customer Responsibilities and Prohibited Items
3.1 Customer Duties
The Customer must:
- Ensure that all items to be moved are properly packed and prepared for transport unless full packing services were specifically purchased.
- Be present or have an authorized representative present during the loading and unloading process.
- Provide safe, clear, and legal access for our vehicles and personnel at both the origin and destination addresses, including securing any necessary parking permits.
- Verify the accuracy of the inventory and sign the Bill of Lading (the official contract) before services commence and upon completion.
3.2 Prohibited Items
The Company will not transport the following items, and the Customer assumes all liability for any loss or damage resulting from the inclusion of these items:
- Hazardous materials (including paints, propane tanks, aerosols, cleaning supplies, and chemicals).
- Perishables (food, plants, refrigerated items).
- Firearms, ammunition, or explosives.
- Jewelry, currency, legal documents, securities, and articles of extraordinary or sentimental value.
4. Limitation of Liability and Claims
4.1 Limitation of Liability
The Company’s liability for loss or damage to your household goods is strictly limited as required by the New Jersey Board of Public Utilities (NJ BPU) regulations. Unless you purchase additional valuation coverage (as explained in your separate Valuation Agreement), liability is limited to the minimum coverage required by law.
4.2 Damage to Premises
The Company will not be liable for damage to walls, ceilings, floors, or fixtures resulting from the difficulty of the move (e.g., narrow halls, sharp turns, over-sized items) or damage caused by the Customer’s failure to prepare the premises (e.g., failing to cover floors).
4.3 Time Limit for Claims
All claims for loss or damage must be submitted to the Company in writing within [Specify your claim period, often 90 days] of the delivery date. Failure to submit a claim within this period constitutes a waiver of the claim.
5. Website Usage and Intellectual Property
5.1 Intellectual Property
All content on the Site, including text, graphics, logos, images, and software, is the property of Ola Moving and is protected by copyright and intellectual property laws. You may not reproduce, modify, or distribute any part of the Site content without express written permission.
5.2 Third-Party Links
The Site may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of any third-party websites.
6. Governing Law and Dispute Resolution
These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of New Jersey, without regard to its conflict of law principles. Any legal action or proceeding arising under these Terms will be brought exclusively in the courts located in Hudson County, New Jersey.
7. Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will indicate the date of the latest revision at the top of this page. Your continued use of the Site or engagement of our services after the effective date of any changes constitutes your acceptance of the revised Terms.
8. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
Ola Moving 221 River St, Office 9165, Hoboken, NJ 07030. Email: info@olamoving.com. Phone: (718) 308-3618